Guest Experience Lead - Front Desk

Ultipro; Atlanta (GA); On-site; USD 38,000 - 48,000; Full time

Job summary

Peregrine Hospitality in Atlanta, GA seeks a Front Desk Supervisor to lead front desk staff and ensure smooth, guest‑focused operations. You will represent the hotel with enthusiasm, professionalism, and a businesslike demeanor to guests, agents, and the community.

Responsibilities include supervising check‑ins/outs, reservations, and telephone service, maintaining confidentiality, coordinating with management, and driving revenue through outstanding service.

Qualifications

• At least 2 years of hotel front desk experience
• Leadership experience in a similar role
• Excellent people skills to supervise staff
• Marriott systems knowledge

Responsibilities

• Oversee front desk staff and operations to ensure a smooth, guest‑oriented experience
• Assist with reservations and check‑in/check‑out using hotel software
• Maintain friendly, courteous telephone service and guest interactions
• Coordinate with guests from arrival to departure for bookings, wake‑up calls, and special requests
• Protect guest privacy and hotel security; communicate with management through reports and feedback

Skills

Customer service

Leadership

People skills

Tools

Marriott systems knowledge

Job description

Peregrine Hospitality in Atlanta, GA seeks a Front Desk Supervisor to lead front desk staff and ensure smooth, guest‑focused operations. You will represent the hotel with enthusiasm, professionalism, and a businesslike demeanor to guests, agents, and the community.

Responsibilities include supervising check‑ins/outs, reservations, and telephone service, maintaining confidentiality, coordinating with management, and driving revenue through outstanding service.