Guest Services Lead — Front Desk Operations

Peregrine Hospitality; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Peregrine Hospitality is seeking a Front Office Manager to oversee all front desk operations and guest service. This role includes managing day-to-day desk activities, handling guest concerns, and training Front Desk Agents to maintain service excellence.

Responsibilities include shift coverage, guest registrations, rate verification, and promoting the Rewards Program, with focus on staffing, safety, and adherence to hotel policies.

Qualifications

• Must possess excellent communication, follow up, and organizational
• Ability to prioritize and multitask efficiently
• Detail oriented and able to multi-task efficiently

Responsibilities

• Work shifts at the Front Desk overseeing all guest service needs.
• Oversee guest service, resolve guest concerns, and train Front Desk Agents.
• Welcome and register guests expeditiously, verify rates and departure dates, and complete registrations per hotel procedures.
• Check departing guests out and promote Rewards Program to guests.
• Process mail, messages, faxes and packages; manage timecards and payroll as required.

Job description

Peregrine Hospitality is seeking a Front Office Manager to oversee all front desk operations and guest service. This role includes managing day-to-day desk activities, handling guest concerns, and training Front Desk Agents to maintain service excellence.

Responsibilities include shift coverage, guest registrations, rate verification, and promoting the Rewards Program, with focus on staffing, safety, and adherence to hotel policies.