Guest Experience Supervisor: Front Desk

ADP, Inc.; New Orleans (LA); On-site; USD 32,000 - 36,000; Full time

Job summary

sbe is seeking a Front Desk Supervisor for our New Orleans property. The role oversees daily front desk operations, supports agents, and ensures guest service standards are met.

You will manage check-ins/outs, handle reservations, and coordinate with housekeeping and maintenance to keep the lobby professional and welcoming. The ideal candidate has 2+ years in front desk or hospitality, some supervisory experience, and familiarity with PMS and reservations software.

Qualifications

• Front desk and hospitality experience required or preferred.
• Leadership or supervisory experience is beneficial.
• Proficiency with hotel software and reservations tools.

Responsibilities

• Supervise daily front desk operations and ensure smooth check-in and check-out processes
• Monitor front desk workflow and provide guidance to agents during shifts
• Ensure guest service standards and brand hospitality expectations are consistently met
• Assist with guest check-ins, check-outs, reservations, and payment processing as needed
• Maintain accurate guest records and ensure proper use of PMS
• Ensure front desk area remains clean, organized, and professional
• Train new front desk employees on procedures, systems, and service standards
• Monitor employee performance and provide feedback to management
• Support management with disciplinary actions or performance improvement when necessary
• Address and resolve escalated guest complaints or service concerns promptly and professionally
• Ensure guest requests and special accommodations are communicated effectively
• Act as primary point of contact for complex guest service issues during shifts
• Maintain welcoming and professional environment for guests and visitors
• Oversee front desk cash handling procedures, daily reports, and financial transactions
• Review reservations, arrivals, departures, and occupancy reports
• Ensure compliance with company policies, safety procedures, and confidentiality standards
• Communicate important updates between management and front desk staff
• Coordinate with housekeeping, maintenance, and other departments to ensure efficient operations

Skills

Front desk

Hospitality

Leadership

Communication

Conflict resolution

MS Office

Education

High school diploma or equivalent

Associate’s or Bachelor's degree in hospitality or related field

Tools

PMS software

Reservations system

POS systems

Job description

sbe is seeking a Front Desk Supervisor for our New Orleans property. The role oversees daily front desk operations, supports agents, and ensures guest service standards are met.

You will manage check-ins/outs, handle reservations, and coordinate with housekeeping and maintenance to keep the lobby professional and welcoming. The ideal candidate has 2+ years in front desk or hospitality, some supervisory experience, and familiarity with PMS and reservations software.