Guest Experience Leader

Dimensionhospitality; New Orleans (LA); On-site; USD 42,000 - 52,000; Full time

Job summary

Dimension Hospitality is seeking a Guest Service Supervisor in New Orleans to support front desk operations and lead the guest services team from arrival to departure. You will assist with training, service recovery, shift coverage, and maintaining a smooth, welcoming guest experience.

The role emphasizes coaching, resolving guest concerns, and ensuring brand standards are followed while maintaining records and coordinating with management and other departments.

Qualifications

• Experience in front desk or hospitality required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally; ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Skills

Front desk experience

Customer service

Team leadership

Communication

Problem solving

Hotel systems

Job description

Dimension Hospitality is seeking a Guest Service Supervisor in New Orleans to support front desk operations and lead the guest services team from arrival to departure. You will assist with training, service recovery, shift coverage, and maintaining a smooth, welcoming guest experience.

The role emphasizes coaching, resolving guest concerns, and ensuring brand standards are followed while maintaining records and coordinating with management and other departments.