Guest Experience Supervisor - Front Desk Leader

sbe Lifestyle Hospitality; New Orleans (LA); On-site; USD 42,000 - 52,000; Full time

Job summary

The Front Desk Supervisor at sbe Lifestyle Hospitality in New Orleans leads daily front desk operations, ensuring exceptional guest service and smooth check-in/check-out processes. You will supervise Front Desk Agents, coordinate shifts, and maintain accurate guest records using the property management system.

You will collaborate with housekeeping and other departments to deliver a seamless guest experience, uphold brand standards, and train staff to handle escalated guest concerns with

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree in hospitality preferred.
• 2+ years front desk or hospitality experience required; supervisory or leadership experience preferred.
• Experience with hotel property management systems (PMS) preferred; strong guest service skills.

Responsibilities

• Supervise daily front desk operations and ensure smooth check-in and check-out processes.
• Monitor front desk workflow and provide guidance to agents during shifts.
• Ensure guest service standards and brand hospitality expectations are consistently met.
• Assist with guest check-ins, check-outs, reservations, and payment processing as needed.
• Maintain accurate guest records and ensure proper use of PMS.
• Train new front desk employees on procedures, systems, and service standards.
• Monitor employee performance and provide feedback to management.

Skills

Leadership

Customer service

Communication

Conflict resolution

Multitasking

Attention to detail

Education

High school diploma

Hospitality-related degree preference

Tools

PMS

Reservations software

POS systems

MS Office

Job description

The Front Desk Supervisor at sbe Lifestyle Hospitality in New Orleans leads daily front desk operations, ensuring exceptional guest service and smooth check-in/check-out processes. You will supervise Front Desk Agents, coordinate shifts, and maintain accurate guest records using the property management system.

You will collaborate with housekeeping and other departments to deliver a seamless guest experience, uphold brand standards, and train staff to handle escalated guest concerns with