Guest Experience Lead, Front Desk

DIMENSION MASTER; New Orleans (LA); On-site; USD 48,712,000 - 54,443,000; Full time

Job summary

Dimension Master in New Orleans, LA is seeking a Guest Service Supervisor to lead the front desk team and ensure guests receive a smooth, welcoming experience from arrival to departure. Responsibilities include supervising front desk staff, supporting check-ins/check-outs, coaching team members, handling guest concerns, upholding brand standards, and maintaining records.

The role requires hospitality experience, strong service and communication skills, and the ability to multitask and work

Qualifications

• Previous front desk or hospitality experience required
• Strong customer service and communication skills
• Ability to lead, coach, and support a team
• Calm, professional, and dependable
• Strong problem solving and multitasking abilities
• Comfortable with computers and hotel systems
• Flexible to work any shifts including holidays and weekend

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Skills

Customer service

Communication skills

Leadership

Problem solving

Multitasking

Hotel systems

Job description

Dimension Master in New Orleans, LA is seeking a Guest Service Supervisor to lead the front desk team and ensure guests receive a smooth, welcoming experience from arrival to departure. Responsibilities include supervising front desk staff, supporting check-ins/check-outs, coaching team members, handling guest concerns, upholding brand standards, and maintaining records.

The role requires hospitality experience, strong service and communication skills, and the ability to multitask and work