Guest Experience Lead, Front Desk

Sbe-Restaurant-Group; New Orleans (LA); On-site; USD 32,000 - 36,000; Full time

Job summary

The Front Desk Supervisor at sbe in New Orleans oversees daily front desk operations and ensures exceptional guest service standards are consistently delivered. This role supports and supervises Front Desk Agents, manages shift operations, resolves escalated guest concerns, and coordinates with other hotel departments to ensure smooth, guest‑centric operations.

Applicants should have 2+ years in front desk or hospitality roles, strong leadership and communication skills, and familiarity with PMS

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree in hospitality preferred.
• 2+ years of front desk or hospitality experience required.
• Previous supervisory or leadership experience preferred.
• Experience with hotel property management systems (PMS) preferred.
• Strong understanding of hotel front office operations and guest service standards.

Responsibilities

• Supervise daily front desk operations and ensure smooth check-in and check-out processes.
• Monitor front desk workflow and provide guidance to agents during shifts.
• Ensure guest service standards and brand hospitality expectations are consistently met.
• Assist with guest check-ins, check-outs, reservations, and payment processing as needed.
• Maintain accurate guest records and ensure proper use of PMS.
• Ensure the front desk area remains clean, organized, and professional.

Skills

Leadership

Customer service

Conflict resolution

Communication

Organizational skills

Team management

Multitasking

Education

High school diploma

Associate/Bachelor preferred

Tools

PMS (Property Management System)

POS systems

MS Office

Reservations software

Job description

The Front Desk Supervisor at sbe in New Orleans oversees daily front desk operations and ensures exceptional guest service standards are consistently delivered. This role supports and supervises Front Desk Agents, manages shift operations, resolves escalated guest concerns, and coordinates with other hotel departments to ensure smooth, guest‑centric operations.

Applicants should have 2+ years in front desk or hospitality roles, strong leadership and communication skills, and familiarity with PMS