Front Desk Supervisor — Elevate Guest Experiences

IHG Hotels & Resorts; New Orleans (LA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training programs

Job summary

IHG Hotels & Resorts in New Orleans seeks a Front Desk Supervisor to oversee daily front desk operations, ensure seamless check‑in/check‑out, and deliver exceptional guest experiences.

You will coach front desk agents, handle guest concerns, balance cash transactions, and work with housekeeping and maintenance. Strong communication, leadership, and knowledge of hotel systems are essential.

Qualifications

• High school diploma or equivalent required; college coursework in hospitality preferred.
• Previous hotel front desk experience required; supervisory experience preferred.
• Strong customer service and communication skills.
• Ability to multitask and solve problems in a fast-paced environment.
• Knowledge of hotel property management systems and Microsoft Office.
• Ability to work evenings, weekends, holidays, and varied shifts.

Responsibilities

• Supervise and support front desk agents during all shifts.
• Ensure efficient guest check-in and check-out procedures.
• Handle guest complaints, special requests, and service recovery situations professionally.
• Train, coach, and mentor front desk employees on policies, procedures, and customer service standards.
• Monitor reservations, room assignments, and occupancy levels.
• Assist with scheduling and staffing of the front office team.
• Balance cash transactions, review reports, and ensure accurate billing procedures.
• Ensure compliance with hotel, brand, and safety standards.
• Act as Manager on Duty when required and coordinate with housekeeping, maintenance, and other departments.

Skills

Customer service

Communication

Multitasking

Problem solving

PMS knowledge

Microsoft Office

Education

High school diploma or equivalent

Hospitality coursework preferred

Tools

Hotel PMS

Microsoft Office

Job description

IHG Hotels & Resorts in New Orleans seeks a Front Desk Supervisor to oversee daily front desk operations, ensure seamless check‑in/check‑out, and deliver exceptional guest experiences.

You will coach front desk agents, handle guest concerns, balance cash transactions, and work with housekeeping and maintenance. Strong communication, leadership, and knowledge of hotel systems are essential.