Guest Experience Specialist

Hotel Management of New Orleans LLC; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Hotel Management of New Orleans LLC is seeking a Front Desk Agent to manage guest services and support hotel operations at the front desk. You will handle check-ins/outs, respond to guest requests, and uphold high hospitality standards in a fast-paced environment.

The role requires strong communication skills, attention to detail, and the ability to multitask while ensuring accuracy in cash handling and guest records. Evening, weekend, and holiday shifts are expected.

Qualifications

• Minimum of 1 year of experience in customer service or hospitality.
• Strong verbal and written communication with professional demeanor.
• Proficiency in basic math and cash handling.
• Familiarity with property management systems or ability to learn quickly.

Responsibilities

• Greet and assist guests during check-in and check-out and resolve issues to ensure satisfaction.
• Provide information on amenities, parking, directions, and local attractions.
• Coordinate with bell/valet staff for seamless guest support.
• Verify room readiness with housekeeping and process guest charges accurately.
• Adhere to safety procedures and protect guest information and cash.

Skills

Customer service

Verbal communication

Written communication

Cash handling

Basic math

PMS knowledge

Multi-tasking

Calm under pressure

Tools

Property Management System (PMS)

Job description

Hotel Management of New Orleans LLC is seeking a Front Desk Agent to manage guest services and support hotel operations at the front desk. You will handle check-ins/outs, respond to guest requests, and uphold high hospitality standards in a fast-paced environment.

The role requires strong communication skills, attention to detail, and the ability to multitask while ensuring accuracy in cash handling and guest records. Evening, weekend, and holiday shifts are expected.