Guest Services Supervisor - Flexible Shifts, Front Desk Leader

Dimension Hospitality Group; New Orleans (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Dimension Hospitality in New Orleans is seeking a Guest Service Supervisor to lead our front desk team and ensure a warm, efficient guest experience from arrival to departure.

You will coach staff, handle guest inquiries, oversee check-ins/check-outs, and ensure brand standards are followed while maintaining logs and collaborating with management. A hospitality background and strong communication are essential for success.

Qualifications

• Previous front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Skills

Front desk experience

Customer service

Communication skills

Leadership

Problem solving

Multitasking

Computer systems

Job description

Dimension Hospitality in New Orleans is seeking a Guest Service Supervisor to lead our front desk team and ensure a warm, efficient guest experience from arrival to departure.

You will coach staff, handle guest inquiries, oversee check-ins/check-outs, and ensure brand standards are followed while maintaining logs and collaborating with management. A hospitality background and strong communication are essential for success.