Guest Experience Supervisor (Front Desk)

Highgate; Denver (CO); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Travel discounts

Health insurance

Dental & Vision

Job summary

Highgate Hotels is seeking a Front Office Supervisor to deliver attentive service during check-in, stay, and checkout while maximizing occupancy and revenue. The role requires familiarity with guest services, reservations, and hotel operations, with a strong emphasis on courtesy and efficiency.

The position entails handling guest inquiries, maintaining rate knowledge, and ensuring smooth shift operations using the front desk computer system, with attention to policy compliance and guest

Qualifications

• Customer service experience required.
• Must communicate clearly with guests and staff.
• Computer experience required for front desk operations.
• Ability to multitask and prioritize duties.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of rates, packages and promotions in the Red Book.
• Be familiar with in-house groups and dates.
• Process room reservations and quote accurate rates.
• Operate Front Desk computer system efficiently.
• Balance and complete shift paperwork per hotel standards.
• Maintain promotions and guest programs.

Skills

Customer service experience

Excellent communication

Computer experience

Multitask and prioritize

Education

High School diploma or equivalent

College coursework helpful

Experience in hotel or related field

Tools

Front desk software

Job description

Highgate Hotels is seeking a Front Office Supervisor to deliver attentive service during check-in, stay, and checkout while maximizing occupancy and revenue. The role requires familiarity with guest services, reservations, and hotel operations, with a strong emphasis on courtesy and efficiency.

The position entails handling guest inquiries, maintaining rate knowledge, and ensuring smooth shift operations using the front desk computer system, with attention to policy compliance and guest