Guest Experience Front Desk Supervisor

Highgate; Miami Beach (FL); On-site; USD 24,796 - 35,817; Full time

Job summary

Highgate Hotels is seeking a Front Office Supervisor in Miami Beach. You will greet guests on arrival, oversee front desk operations, handle inquiries about services and hours, and ensure smooth check-ins and checkouts with courteous service.

The role emphasises guest satisfaction, proper cash handling, and adherence to hotel standards. Applicants should have hotel industry experience and a high school diploma; college coursework is a plus.

Qualifications

• High School diploma or equivalent required.
• College coursework in a related field helpful.
• Experience in a hotel or related field preferred.
• Computer experience required.
• Flexible and long hours sometimes required.

Responsibilities

• Greet and welcome all guests at the Front Desk per Highgate standards.
• Maintain PBX console operation and hotel standards.
• Answer guest inquiries about services, facilities and hours.
• Log and deliver packages, mail, and messages to guests and meeting rooms.
• Balance and prepare closing shift paperwork per hotel standards.
• Assist guests with safe deposit boxes.

Skills

Customer service

Communication

Multitasking

Team supervision

Stand/walk long shifts

Education

High School diploma or equivalent

College coursework in a related field

Tools

PBX console

Front Desk software

Computer experience

Job description

Highgate Hotels is seeking a Front Office Supervisor in Miami Beach. You will greet guests on arrival, oversee front desk operations, handle inquiries about services and hours, and ensure smooth check-ins and checkouts with courteous service.

The role emphasises guest satisfaction, proper cash handling, and adherence to hotel standards. Applicants should have hotel industry experience and a high school diploma; college coursework is a plus.