Guest Experience Supervisor - Front Desk

Highgate; Rockville (MD); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Paid vacation

Tuition reimbursement

Job summary

Highgate Hotels in Rockville, MD is seeking a Front Office Supervisor to deliver attentive, courteous service to guests from check-in to checkout while maximizing occupancy and room revenue.

The role requires keeping PBX operations and front desk systems running smoothly, answering guest inquiries, handling reservations, logging packages, and maintaining a warm, professional demeanor during shifts in a busy hospitality environment.

Qualifications

• High School diploma or equivalent is required.
• College coursework in related field is helpful.
• Computer experience is required.
• Experience in a hotel or related field preferred.
• Flexible and long hours may be required.
• Ability to stand during entire shift.

Responsibilities

• Greet and assist guests at the Front Desk per standards.
• Operate PBX console and ensure front desk standards.
• Answer inquiries about services, hours, and local information.
• Process reservations and manage bookings accurately.
• Balance shift and prepare closing paperwork.
• Maintain a clean and organized front desk area.

Skills

Customer Service

Multitasking

Communication

Flexibility

Education

High School diploma

College coursework in related field

Tools

PBX system

Front Desk software

Job description

Highgate Hotels in Rockville, MD is seeking a Front Office Supervisor to deliver attentive, courteous service to guests from check-in to checkout while maximizing occupancy and room revenue.

The role requires keeping PBX operations and front desk systems running smoothly, answering guest inquiries, handling reservations, logging packages, and maintaining a warm, professional demeanor during shifts in a busy hospitality environment.