Evening Front Desk Agent - Guest Experience

externalhourly-highgate; Fort Worth (TX); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Tuition reimbursement

Job summary

Highgate Hotels is seeking a Front Office Agent to greet guests, assist with arrivals and departures, and help maximize room revenue. You will handle inquiries, reservations, and guest services with a courteous, efficient approach.

Ideal candidates have hotel experience, solid computer skills, and a customer-service mindset. This on-site role offers an hourly compensation structure and a comprehensive benefits package for full-time associates.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Computer experience required.
• Customer service experience preferred.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Balance and prepare shift closing paperwork.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Operate the Front Desk computer system and related software.
• Maintain awareness of rates, packages and promotions and assist guests accordingly.

Skills

Customer service

Communication

Multitasking

Cash handling

Education

High School diploma

Tools

POS systems

Job description

Highgate Hotels is seeking a Front Office Agent to greet guests, assist with arrivals and departures, and help maximize room revenue. You will handle inquiries, reservations, and guest services with a courteous, efficient approach.

Ideal candidates have hotel experience, solid computer skills, and a customer-service mindset. This on-site role offers an hourly compensation structure and a comprehensive benefits package for full-time associates.