Guest Experience Supervisor - Front Desk

Valor Hospitality Partners, LLC; Cincinnati (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay

Team Member Hotel Discount Program

Uniforms Provided for most positions

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Job summary

The Summit Hotel Cincinnati, part of Valor Hospitality Partners, is seeking a Guest Services Supervisor to lead front desk operations and guest interactions in a welcoming, professional manner. This on-site role reports to the Guest Services Manager and Rooms Director, supporting a high-standard hospitality environment.

Ideal candidates bring 3–12 months in guest relations, strong computer and cash handling skills, and a friendly, service-oriented demeanor essential for guest satisfaction and

Qualifications

• High school diploma or equivalent experience.
• 3–12 months of related guest service experience.
• Excellent computer and cash handling skills; sociable and guest-service oriented demeanor.

Responsibilities

• Oversee front desk functions: Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc.
• Post charges and manage room rates; train new Guest Service Agents.
• Coordinate with Engineering on maintenance requests.
• Check AM/PM discrepancy reports; liaise with Housekeeping on rooms and requests.
• Issue safety deposit boxes; maintain safe work environment and procedures.
• Assist in staffing, scheduling, time cards, and disciplinary procedures.

Skills

Computer skills

Cash handling

Guest service orientation

Communication

Education

High school diploma or equivalent

Job description

The Summit Hotel Cincinnati, part of Valor Hospitality Partners, is seeking a Guest Services Supervisor to lead front desk operations and guest interactions in a welcoming, professional manner. This on-site role reports to the Guest Services Manager and Rooms Director, supporting a high-standard hospitality environment.

Ideal candidates bring 3–12 months in guest relations, strong computer and cash handling skills, and a friendly, service-oriented demeanor essential for guest satisfaction and