Guest Services Supervisor

Valor Hospitality Partners, LLC; Cincinnati (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay

Team Member Hotel Discount Program

Uniforms Provided for most positions

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Job summary

The Summit Hotel Cincinnati, part of Valor Hospitality Partners, is seeking a Guest Services Supervisor to lead front desk operations and guest interactions in a welcoming, professional manner. This on-site role reports to the Guest Services Manager and Rooms Director, supporting a high-standard hospitality environment.

Ideal candidates bring 3–12 months in guest relations, strong computer and cash handling skills, and a friendly, service-oriented demeanor essential for guest satisfaction and

Qualifications

• High school diploma or equivalent experience.
• 3–12 months of related guest service experience.
• Excellent computer and cash handling skills; sociable and guest-service oriented demeanor.

Responsibilities

• Oversee front desk functions: Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc.
• Post charges and manage room rates; train new Guest Service Agents.
• Coordinate with Engineering on maintenance requests.
• Check AM/PM discrepancy reports; liaise with Housekeeping on rooms and requests.
• Issue safety deposit boxes; maintain safe work environment and procedures.
• Assist in staffing, scheduling, time cards, and disciplinary procedures.

Skills

Computer skills

Cash handling

Guest service orientation

Communication

Education

High school diploma or equivalent

Job description

Guest Services SupervisorWe use cookies to make the safest and most effective website possible.# Careers## Guest Services SupervisorApply: The Summit Hotel Cincinnati, OH: Posted Today: JR109173# **COMPANY OVERVIEW**At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.# **Position:** Guest Services Supervisor# **Reports To:** Guest Services Manager, Rooms Director# **COMPANY OVERVIEW:**Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.# **POSITION PROFILE:**Assist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.# **ESSENTIAL JOB FUNCTION:*** Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.* Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.* Communicate with the Engineering Department regarding any maintenance requests from the guests.* Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.* Issues safety deposit boxes to guests when requested.* Provide for a safe work environment by following all safety and security procedures and rules.* Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).* Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.# **DESIRED SKILLS AND QUALIFICATIONS:****Education:** High school diploma or equivalent experience.**Experience:** Three to twelve months of employment in a related position or guest relation position with this company or other organizations.**Skills and Abilities:** Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests# BENEFITS PACKAGE* Competitive Salary* Daily Pay!* Team Member Hotel Discount Program* Uniforms Provided for most positions* Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options* Paid PTO* 401k with employer match* Food and Beverage Discounts* Tuition Reimbursement### THE SUMMIT HOTELModern. Artful. Connected. Less than ten miles from downtown, **The Summit Hotel** anchors the Madison Square campus with **239 design-forward rooms**, an **11,600 sq ft rooftop terrace**, and **32,600 sq ft** of flexible event space across **19 rooms**. An on-property art program, library, Overlook Kitchen + Bar, and a fitness center with a yoga studio round out the experience.