Guest Services Agent

The Summit Hotel; Cincinnati (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay

Team member hotel discount

Job summary

The Summit Hotel in Cincinnati is seeking a Guest Services Agent to warmly welcome guests, manage registrations, and assist with reservations. You will serve as the first point of contact, offering local recommendations and information while handling payments and room assignments with accuracy.

Ideal candidates will have high school diploma or equivalent, strong computer and cash handling skills, and a friendly, professional demeanor suitable for front desk interactions with guests and team

Qualifications

• High school diploma or equivalent required.
• 1–2 years in guest relations or front desk roles preferred.
• Strong computer and cash handling skills; able to stand for long periods.

Responsibilities

• Handle guest registration and check-in/check-out efficiently and courteously.
• Provide room recommendations, quotes, and up-sell opportunities.
• Assist guests with inquiries, directions, local attractions, and services.
• Manage phone inquiries and general guest services, coordinating with housekeeping and other departments.
• Ensure accurate charges are posted to guest folios and balance cash at shift end.

Skills

Guest service

Cash handling

Customer communication

Computer skills

Phone etiquette

Education

High school diploma or equivalent

Tools

POS system

Reservation software

Job description

## Guest Services AgentApplylocations: The Summit Hotel Cincinnati, OHposted on: Posted 3 Days Agojob requisition id: JR108730# **COMPANY OVERVIEW**At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.**POSITION PROFILE**Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.**ESSENTIAL RESPONSIBILTIES*** Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.* Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.* Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.* Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.* Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.* Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.* Manage phone activity including providing general knowledge to callers.* Cancel room reservations according to procedures.* Walk customers in a professional and courteous manner according to procedures.* Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.**REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES*** High school diploma or equivalent experience.* Three to twelve months of employment in a related position guest relation position with this company or other organizations.* Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.* Working knowledge is generally learned on-the-job.* Communicate information and hotel services to management, staff and guests.**PHYSICAL DEMANDS*** Ability to stand on your feet for extended periods of time* Bending and lifting to support organization of the hotel and offices# # BENEFITS PACKAGE* Competitive Salary* Daily Pay!* Team Member Hotel Discount Program* Uniforms Provided for most positions* Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options* Paid PTO* 401k with employer match* Food and Beverage Discounts* Tuition Reimbursement