Guest Services Agent

Valor Hospitality Partners, LLC; Cincinnati (OH); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Daily Pay

Hotel Discount

Uniforms Provided

Health Insurance

Paid PTO

401k Match

F&B Discounts

Tuition Reimbursement

Job summary

Valor Hospitality Partners, LLC, The Summit Hotel Cincinnati, is seeking a friendly Guest Services Agent to welcome guests, handle check-ins and check-outs, take reservations, and provide directions to local attractions. You will respond to guest inquiries and support sales goals through upselling when appropriate.

duties include maintaining professional demeanor, answering calls, and coordinating with housekeeping to ensure a smooth guest experience across the front desk and related hotel

Qualifications

• High school diploma or equivalent experience.
• Three to twelve months of employment in a related guest relations position.
• Excellent computer and cash handling skills, ability to stand for extended periods, sociable and guest-service oriented demeanor.
• On-the-job learning is common in this role.

Responsibilities

• Handle guest registration and checkout, assign rooms, and pre-register reservations.
• Provide quotes, upsell, and assist with special requests.
• Manage phone activity and general hotel services information for guests.
• Coordinate with Front Desk and Housekeeping for room status and requests.
• Communicate effectively with management, staff, and guests.

Skills

Guest services

Cash handling

Computer skills

Customer interaction

Education

High school diploma or equivalent

Tools

POS system

Hotel software

Job description

## Guest Services AgentApplylocations: The Summit Hotel Cincinnati, OHposted on: Posted Todayjob requisition id: JR108730# **COMPANY OVERVIEW**At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.**POSITION PROFILE**Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.**ESSENTIAL RESPONSIBILTIES*** Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.* Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.* Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.* Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.* Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.* Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.* Manage phone activity including providing general knowledge to callers.* Cancel room reservations according to procedures.* Walk customers in a professional and courteous manner according to procedures.* Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.**REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES*** High school diploma or equivalent experience.* Three to twelve months of employment in a related position guest relation position with this company or other organizations.* Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.* Working knowledge is generally learned on-the-job.* Communicate information and hotel services to management, staff and guests.**PHYSICAL DEMANDS*** Ability to stand on your feet for extended periods of time* Bending and lifting to support organization of the hotel and offices# # BENEFITS PACKAGE* Competitive Salary* Daily Pay!* Team Member Hotel Discount Program* Uniforms Provided for most positions* Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options* Paid PTO* 401k with employer match* Food and Beverage Discounts* Tuition Reimbursement### THE SUMMIT HOTELModern. Artful. Connected. Less than ten miles from downtown, **The Summit Hotel** anchors the Madison Square campus with **239 design-forward rooms**, an **11,600 sq ft rooftop terrace**, and **32,600 sq ft** of flexible event space across **19 rooms**. An on-property art program, library, Overlook Kitchen + Bar, and a fitness center with a yoga studio round out the experience.