Guest Experience Concierge — Front Desk

Aimbridge Hospitality; Cincinnati (OH); On-site; USD 1,929,000 - 2,480,000; Full time

Benefits offered by this job

Daily Pay

Medical/Dental/Vision Coverage

Disability Insurance

Life/AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality seeks a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable guest experiences at our Cincinnati property. You are the face of the hotel, balancing guest needs with accuracy in reservations and billing.

Candidates should have a high school diploma, familiarity with hotel management software and Microsoft Office, and a passion for service. This on-site role offers competitive benefits and opportunities to grow within a respected hospitality group.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide warm guest service and handle check-ins/check-outs.
• Communicate clearly with guests and team.
• Resolve issues quickly to ensure guest satisfaction.
• Multitask reservations, front desk duties, and payments.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Aimbridge Hospitality seeks a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable guest experiences at our Cincinnati property. You are the face of the hotel, balancing guest needs with accuracy in reservations and billing.

Candidates should have a high school diploma, familiarity with hotel management software and Microsoft Office, and a passion for service. This on-site role offers competitive benefits and opportunities to grow within a respected hospitality group.