Guest Experience Supervisor, Front Desk

Highgate Hotels, LP; Boston (MA); On-site; USD 28,413 - 40,467; Full time

Job summary

Highgate Hotels in Boston seeks a Front Office Supervisor to lead the front desk team at Studio Allston Hotel. The role focuses on delivering attentive, courteous service during check-in, stay, and checkout, while maximizing occupancy and revenue.

You will supervise front desk staff, manage guest inquiries, and ensure smooth operation of the PBX and computer systems. Strong communication, multitasking, and a guest‑centric approach are essential.

Qualifications

• Experience in a hotel or related field preferred.
• College course work not required but helpful.
• Must be able to communicate effectively verbally and in writing.

Responsibilities

• Greet and welcome guests at the Front Desk in line with Highgate standards.
• Operate the PBX console and ensure hotel standards are met.
• Answer guest inquiries about services, facilities and hours.
• Handle logging and delivery of packages, mail and messages to guests and meeting rooms.
• Balance and prepare shift paperwork and close out procedures.
• Maintain knowledge of rates, packages and promotions and be familiar with in-house groups.

Skills

Customer service

Computer experience

Multitasking

Education

High School diploma

Job description

Highgate Hotels in Boston seeks a Front Office Supervisor to lead the front desk team at Studio Allston Hotel. The role focuses on delivering attentive, courteous service during check-in, stay, and checkout, while maximizing occupancy and revenue.

You will supervise front desk staff, manage guest inquiries, and ensure smooth operation of the PBX and computer systems. Strong communication, multitasking, and a guest‑centric approach are essential.