Front Office Supervisor: Elevate Guest Experience & Revenue

Highgate Hotels L.P.; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Highgate Hotels L.P. is seeking an Assistant Front Office Manager in Boston, MA. The role involves supporting the Front Office Manager in delivering exceptional service, overseeing staff, and ensuring operational excellence. Responsibilities include managing guest requests, collaborating with various teams, and ensuring adherence to hotel standards. Ideal candidates must possess supervisory skills, strong communication abilities, and at least 1 year of relevant experience. Join us in shaping memorable guest experiences at this innovative hotel.

Qualifications

• At least 1 year of related experience required.
• Supervisory experience required.
• Must be proficient in Windows and related software.
• Ability to stand during entire shift.

Responsibilities

• Support Front Office Manager and ensure flawless service.
• Communicate with sales, housekeeping, and accounting teams.
• Respond to guests' requests and follow up on their satisfaction.
• Motivate and train Front Office staff.
• Ensure compliance with all hotel standards and SOPs.

Skills

Customer Service

Communication

Leadership

Attention to Detail

Conflict Resolution

Tools

OPERA

Windows

Job description

Highgate Hotels L.P. is seeking an Assistant Front Office Manager in Boston, MA. The role involves supporting the Front Office Manager in delivering exceptional service, overseeing staff, and ensuring operational excellence. Responsibilities include managing guest requests, collaborating with various teams, and ensuring adherence to hotel standards. Ideal candidates must possess supervisory skills, strong communication abilities, and at least 1 year of relevant experience. Join us in shaping memorable guest experiences at this innovative hotel.