Assistant Front Office Manager: Guest Experience Lead

Highgate Hotels, LP; Boston (MA); On-site; USD 50,400 - 61,600; Full time

Job summary

Highgate Hotels is seeking an Assistant Front Office Manager for Studio Allston Hotel in Boston, MA. The role focuses on running the front desk with a guest-centric approach, maximizing revenue and occupancy while driving service excellence.

Responsibilities include supervising front desk staff, handling VIP requests, managing guest concerns, and coordinating with Sales, Reservations and F&B to ensure smooth operations and memorable guest experiences.

Qualifications

• A 4-year college degree and at least 1 year of related experience.
• Supervisory experience required; labor experience and OPERA experiences preferred.
• Must be proficient in Windows, company approved spreadsheets and word processing.

Responsibilities

• Assist daily in the guest reception.
• Responds daily to social media feedback and follow up with guests.
• Communicates effectively with guests, team members and other departments.
• Leads guest service training initiatives within the front office.
• Registers guests, up-sells room rates, and handles group check-ins/outs.
• Maintains guest profiles and reviews reservations to accommodate requests.

Skills

Windows

Spreadsheets

Word processing

Education

4-year college degree

Job description

Highgate Hotels is seeking an Assistant Front Office Manager for Studio Allston Hotel in Boston, MA. The role focuses on running the front desk with a guest-centric approach, maximizing revenue and occupancy while driving service excellence.

Responsibilities include supervising front desk staff, handling VIP requests, managing guest concerns, and coordinating with Sales, Reservations and F&B to ensure smooth operations and memorable guest experiences.