Guest Experience Supervisor - Front Office

Highgate Hotels, LP; Providence (RI); On-site; USD 32,000 - 33,000; Full time

Job summary

Highgate Hotels is seeking a Front Office Supervisor for the Graduate Providence in Providence, RI. The role involves directing the Front Desk team, delivering attentive service during check-in, stay, and checkout, and maximizing room revenue and occupancy.

Responsibilities include greeting guests, managing the PBX, answering inquiries, handling packages and messages, and maintaining high standards of guest service and professionalism.

Qualifications

• Experience in hotel front office operations preferred.
• High School diploma required.
• Computer experience required.
• Flexible and long hours sometimes required.
• Customer service experience preferred.
• Ability to stand during entire shift.

Responsibilities

• Greet and welcome guests at the Front Desk.
• Maintain PBX operation and hotel standards.
• Answer guest inquiries about services and hours of operation.
• Handle check-ins and check-outs efficiently.
• Balance and prepare shift closing paperwork.
• Promote promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Skills

Customer service

Computer literacy

Communication skills

Multitasking

Education

High School diploma

College coursework

Tools

PBX console

Front Desk software

Job description

Highgate Hotels is seeking a Front Office Supervisor for the Graduate Providence in Providence, RI. The role involves directing the Front Desk team, delivering attentive service during check-in, stay, and checkout, and maximizing room revenue and occupancy.

Responsibilities include greeting guests, managing the PBX, answering inquiries, handling packages and messages, and maintaining high standards of guest service and professionalism.