Guest Services Manager – Front Desk & Concierge

Highgate Hotels L.P.; Boston (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

Highgate Hotels L.P. is seeking a Front Office Manager in Boston, responsible for overseeing Guest Services in a friendly and efficient manner. This role involves maximizing room revenue while ensuring guest satisfaction through exceptional service.

Qualifications include at least 5 years of experience in hotel management or related fields and strong customer service skills. The ideal candidate will work closely with various departments to ensure smooth operations and maintain high standards of service.

Qualifications

• At least 5 years of progressive experience in a hotel or related field.
• Supervisory experience required.
• Must be able to effectively communicate both verbally and written.

Responsibilities

• Ensure all guest requests are fulfilled in a courteous manner.
• Motivate and coach Guest Services personnel.
• Maximize room revenue and occupancy.

Skills

Customer Service Skills

Proficiency in Windows and Microsoft Office

Multitasking

Communication Skills

Supervisory Experience

Education

2-year college degree with 3+ years experience or 4-year college degree with 1+ year experience

Job description

Highgate Hotels L.P. is seeking a Front Office Manager in Boston, responsible for overseeing Guest Services in a friendly and efficient manner. This role involves maximizing room revenue while ensuring guest satisfaction through exceptional service.

Qualifications include at least 5 years of experience in hotel management or related fields and strong customer service skills. The ideal candidate will work closely with various departments to ensure smooth operations and maintain high standards of service.