Guest Experience Front Desk Agent

Highgate; Boston (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

Highgate is seeking a dedicated Reception Agent at The Atlas Hotel in Boston, providing attentive and courteous service to guests during check-in and throughout their stay.

This role involves managing reservations, responding to inquiries, and ensuring overall guest satisfaction while upholding high hospitality standards. Ideal candidates will have customer service experience and a high school diploma.

Join Highgate in crafting unforgettable experiences within this innovative hotel environment.

Qualifications

• Customer service experience preferred.
• Experience in a hotel or related field preferred.
• Ability to stand for entire shift.

Responsibilities

• Greet and welcome all guests at the Front Desk.
• Answer guest inquiries about hotel services in a timely manner.
• Handle check-ins and check-outs efficiently and courteously.

Skills

Customer Service

Multitasking

Communication

Technical Proficiency

Education

High School diploma or equivalent

College coursework in related field

Tools

Opera

Alice

Relay

Job description

Highgate is seeking a dedicated Reception Agent at The Atlas Hotel in Boston, providing attentive and courteous service to guests during check-in and throughout their stay.

This role involves managing reservations, responding to inquiries, and ensuring overall guest satisfaction while upholding high hospitality standards. Ideal candidates will have customer service experience and a high school diploma.

Join Highgate in crafting unforgettable experiences within this innovative hotel environment.