Guest Experience Supervisor - Front Desk

Highgate Hotels, LP; Las Vegas (NV); On-site; USD 20,457 - 29,136; Full time

Job summary

Highgate Hotels, LP seeks a Front Office Supervisor to manage guest interactions and Front Desk operations. Responsibilities include greeting guests, handling check-ins and checkouts, and answering inquiries about hotel services.

The successful candidate will possess strong customer service skills, a high school diploma, and be able to multitask effectively. This position requires a warm demeanor and adherence to hotel standards.

Qualifications

• Experience in a hotel or a related field preferred.
• Computer experience required.
• Ability to stand during entire shift.
• Maintain a warm and friendly demeanor at all times.

Responsibilities

• Greet and welcome guests at the Front Desk.
• Handle check-ins and checkouts in a friendly manner.
• Answer inquiries about hotel services and facilities.
• Maintain proper operation of the PBX console.

Skills

Customer Service

Communication Skills

Multitasking

Problem Solving

Education

High School diploma or equivalent

College course work in related field

Tools

Front Desk Computer System

Job description

Highgate Hotels, LP seeks a Front Office Supervisor to manage guest interactions and Front Desk operations. Responsibilities include greeting guests, handling check-ins and checkouts, and answering inquiries about hotel services.

The successful candidate will possess strong customer service skills, a high school diploma, and be able to multitask effectively. This position requires a warm demeanor and adherence to hotel standards.