Guest Experience Supervisor - Front Desk Lead

Highgate Hotels, LP; Salinas (CA); On-site; USD 28,929 - 30,307; Full time

Job summary

Highgate Hotels, LP is seeking a Front Office Supervisor to provide excellent customer service, ensuring guests have a pleasant experience during check-in and throughout their stay. This role involves greeting guests, handling inquiries, and maintaining hotel standards.

The ideal candidate has prior experience in the hospitality industry, a high school diploma, and strong problem-solving skills. This position requires standing for long periods and effective communication with both guests and staff. Flexibility in scheduling is essential.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Computer experience required.
• Flexible and long hours sometimes required.
• Ability to stand during entire shift.

Responsibilities

• Greet and welcome all guests approaching the Front Desk.
• Maintain proper operation of the PBX console.
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Handle check-ins and check-outs in a courteous manner.
• Complete all tasks and duties on the shift checklist.

Skills

Customer Service

Effective Communication

Multitasking

Problem Solving

Education

High School diploma or equivalent

College coursework in related field

Tools

Front Desk Computer System

Job description

Highgate Hotels, LP is seeking a Front Office Supervisor to provide excellent customer service, ensuring guests have a pleasant experience during check-in and throughout their stay. This role involves greeting guests, handling inquiries, and maintaining hotel standards.

The ideal candidate has prior experience in the hospitality industry, a high school diploma, and strong problem-solving skills. This position requires standing for long periods and effective communication with both guests and staff. Flexibility in scheduling is essential.