Guest Experience Supervisor - Front Desk

Stanford Hotels Corporation; Boca Raton (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Vacation, Sick and Holiday Pay

401(k) with company match of 4%

Medical, Dental, Vision and Life Ins

Short and Long Term Disability

Voluntary Critical Illness, Voluntary

Voluntary Hospital and Voluntary Accd

Hilton Team Member Travel Discounts

Free Uniforms, Safety Shoes and Team  

Job summary

Hilton Boca Raton Suites is seeking a Front Desk Supervisor to assist the Front Office Manager in daily front desk operations at our Boca Raton property. The role focuses on warmly welcoming guests, registering arrivals, and delivering prompt, courteous service while upholding Hilton brand standards.

The successful candidate will have 1–2 years of hotel front desk supervisory experience, strong guest service skills, and excellent English communication abilities.

Qualifications

• Must have 1–2 years of hotel front desk supervisory experience.
• OnQ or PEP and Hilton experience preferred.
• Outstanding guest service skills; strong hospitality skills.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.

Responsibilities

• Assist the Front Office Manager in day-to-day front desk operations.
• Warmly welcome and register guests, assist with departures and provide prompt service.
• Ensure the guest stay meets Hilton brand standards and resolve guest issues.
• Assist with the supervision and training of the front office staff; act as MOD when required.

Skills

Customer Service Expert

Critical Thinking

Education

High School or better

Job description

Hilton Boca Raton Suites is seeking a Front Desk Supervisor to assist the Front Office Manager in daily front desk operations at our Boca Raton property. The role focuses on warmly welcoming guests, registering arrivals, and delivering prompt, courteous service while upholding Hilton brand standards.

The successful candidate will have 1–2 years of hotel front desk supervisory experience, strong guest service skills, and excellent English communication abilities.