Front Desk Team Lead - Guest Experience

Hilton Daytona Beach; Daytona Beach (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

Hilton Daytona Beach Oceanfront Resort in Daytona Beach, FL is seeking a Front Desk Supervisor to oversee daily operations, lead Front Desk Associates, and ensure guest experiences meet Hilton standards.

You will supervise shifts, handle guest concerns, recognize Hilton Honors members, and collaborate with housekeeping and other departments to resolve issues while maintaining professional and upbeat service.

Qualifications

• Previous hotel Front Desk experience is required.
• Supervisory experience strongly preferred.
• Hilton experience strongly preferred.
• Able to perform in a fast-paced environment with a flexible schedule, including weekends and holidays.

Responsibilities

• Supervise and support Front Desk Associates during assigned shifts.
• Maintain a strong presence in the lobby and assist with guest arrivals, departures, and peak periods.
• Handle guest concerns and service recovery professionally and efficiently.
• Recognize Hilton Honors members and ensure applicable benefits and preferences are honored.
• Monitor room assignments, upgrades, VIP arrivals, and special requests.
• Ensure associates are properly utilizing hotel systems and communication tools.
• Work closely with Housekeeping, Engineering, and other departments to resolve guest and room-related concerns.
• Assist with training and coaching, hold Front Desk Associates accountable for service and performance standards.
• Support cash handling procedures and other Front Office operational controls.
• Lead by example through professionalism, teamwork, accountability, and excellent guest service.

Skills

Front Desk supervision

Guest service

Leadership

Communication

Job description

Hilton Daytona Beach Oceanfront Resort in Daytona Beach, FL is seeking a Front Desk Supervisor to oversee daily operations, lead Front Desk Associates, and ensure guest experiences meet Hilton standards.

You will supervise shifts, handle guest concerns, recognize Hilton Honors members, and collaborate with housekeeping and other departments to resolve issues while maintaining professional and upbeat service.