Guest Experience Lead — Front Desk Supervisor

Hilton Daytona Beach Oceanfront Resort; Daytona Beach (FL); Presencial; USD 42 000 - 54 000; Tempo integral

Resumo da oferta

Hilton Daytona Beach Oceanfront Resort is seeking a Front Desk Supervisor to lead the front desk team and ensure an exceptional guest experience. You will guide Front Desk Associates, uphold Hilton service standards, and keep desk operations running smoothly.

Key duties include supervising shifts, handling guest concerns, recognizing Hilton Honors members, coordinating with housekeeping and engineering, and coaching staff to sustain professionalism and efficiency.

Qualificações

• Previous hotel Front Desk experience is required, with supervisory experience preferred.
• Hilton experience is strongly preferred.
• Hands-on leader with strong communication, problem-solving, and guest service skills.
• Ability to work a flexible schedule, including weekends and holidays.

Responsabilidades

• Supervise and support Front Desk Associates during assigned shifts.
• Maintain a strong presence in the lobby and assist with guest arrivals, departures, and peak periods.
• Handle guest concerns and service recovery professionally and efficiently.
• Recognize Hilton Honors members and ensure applicable benefits and preferences are honored.
• Monitor room assignments, upgrades, VIP arrivals, and special requests.
• Ensure associates are properly utilizing hotel systems and communication tools.
• Work closely with Housekeeping, Engineering, and other departments to resolve guest and room-related concerns.
• Assist with training and coaching, hold Front Desk Associates accountable for service and performance standards.
• Support cash handling procedures and other Front Office operational controls.
• Lead by example through professionalism, teamwork, accountability, and excellent guest service.

Conhecimentos

Supervisory experience

Guest service

Communication skills

Problem-solving

Leadership

Descrição da oferta de emprego

Hilton Daytona Beach Oceanfront Resort is seeking a Front Desk Supervisor to lead the front desk team and ensure an exceptional guest experience. You will guide Front Desk Associates, uphold Hilton service standards, and keep desk operations running smoothly.

Key duties include supervising shifts, handling guest concerns, recognizing Hilton Honors members, coordinating with housekeeping and engineering, and coaching staff to sustain professionalism and efficiency.