Front Desk Supervisor

Hilton Boca Raton Suites; Boca Raton (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Vacation, Sick and Holiday Pay

401(k) with company match

Medical, Dental, Vision and Life Insurance

Short and Long Term Disability

Hilton Team Member Travel Discounts

Free Uniforms, Safety Shoes and Team Member Parking

Job summary

Hilton Boca Raton Suites is looking for a Front Desk Supervisor to manage daily operations while ensuring 100% guest satisfaction. You will be responsible for welcoming guests, resolving issues, and training staff in a dynamic hotel environment.

The ideal candidate has supervisory experience in hotel settings, strong communication skills, and flexibility in working hours. Benefits include vacation pay, insurance plans, and company matching 401(k).

Qualifications

• MUST have previous hotel front desk supervisory experience or hotel front desk experience.
• Outstanding guest service skills and strong hospitality skills.
• Ability to read, listen and communicate effectively in English.

Responsibilities

• Assist the Front Office Manager in day-to-day operations of the front desk.
• Warmly welcome and register guests.
• Ensure guest stays meet Hilton's Brand Standards.
• Resolve guest issues.
• Supervise and train front office staff.
• Act as MOD when required.

Skills

Problem Solving

Multi-Tasking

ONQ

Customer Service

Critical Thinking

Education

High School

Job description

Description

Do you have a passion to create memorable moments by WOWing guests and co-workers with your gift of hospitality, creativity and leadership style? You could be the Front Desk Supervisor we are seeking!

Job Overview:

• Assisting the Front Office Manager in the day to day operations of the front desk while ensuring 100% guest satisfaction.

• Warmly welcome and register guests, to assisting with guest departures while providing prompt and courteous service.

• Ensuring the guest stay meets Hilton's Brand Standards.

• Resolving any guest issues.

• Assist with the supervision and training of the front office staff.

• Will act as MOD when required.

Requirements

• MUST have previous hotel front desk supervisory experience or hotel front desk experience
• OnQ or PEP and Hilton experience preferred
• Outstanding guest service skills; Strong hospitality skills
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Must be able to work a flexible schedule of AMs and PMs
• Must be able to work Saturdays, Sundays and Holidays
• Neat and professional appearance

Benefits

• Vacation, Sick and Holiday Pay
• 401(k) with company match of 4%
• Medical, Dental, Vision and Life Insurance
• Short and Long Term Disability
• Voluntary Critical Illness, Voluntary Hospital and Voluntary Accident Insurance
• Hilton Team Member Travel Discounts
• Free Uniforms, Safety Shoes and Team Member Parking

Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [e-mail] or call 561.852.4007 to let us know the nature of your request.

Qualifications

Hotel Front Desk and/or Supervisory Experience

Education

• High School (Required)

Skills

• Problem Solving (Some Knowledge)
• Multi-Tasking (Novice)
• ONQ (Intermediate)
• Customer Service (Expert)
• Critical Thinking (Intermediate)

Experience

• Required

  1 years:

  Hotel Front Desk and/or Supervisory Experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.