Front Desk Supervisor

Stanford Hotels Corporation; Boca Raton (FL); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation, Sick and Holiday Pay

401(k) with company match of 4%

Medical, Dental, Vision and Life Ins

Short and Long Term Disability

Voluntary Critical Illness, Voluntary

Voluntary Hospital and Voluntary Accd

Hilton Team Member Travel Discounts

Free Uniforms, Safety Shoes and Team  

Descripción de la vacante

Hilton Boca Raton Suites is seeking a Front Desk Supervisor to assist the Front Office Manager in daily front desk operations at our Boca Raton property. The role focuses on warmly welcoming guests, registering arrivals, and delivering prompt, courteous service while upholding Hilton brand standards.

The successful candidate will have 1–2 years of hotel front desk supervisory experience, strong guest service skills, and excellent English communication abilities.

Formación

• Must have 1–2 years of hotel front desk supervisory experience.
• OnQ or PEP and Hilton experience preferred.
• Outstanding guest service skills; strong hospitality skills.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.

Responsabilidades

• Assist the Front Office Manager in day-to-day front desk operations.
• Warmly welcome and register guests, assist with departures and provide prompt service.
• Ensure the guest stay meets Hilton brand standards and resolve guest issues.
• Assist with the supervision and training of the front office staff; act as MOD when required.

Conocimientos

Customer Service Expert

Critical Thinking

Educación

High School or better

Descripción del empleo

Do you have a passion to create memorable moments by WOWing guests and co-workers with your gift of hospitality, creativity and leadership style? You could be the Front Desk Supervisor we are seeking!

Job Overview:

Assisting the Front Office Manager in the day to day operations of the front desk while ensuring 100% guest satisfaction.

Warmly welcome and register guests, to assisting with guest departures while providing prompt and courteous service.

Ensuring the guest stay meets Hilton's Brand Standards.

Resolving any guest issues.

Assist with the supervision and training of the front office staff.

• Will act as MOD when required.

Requirements

• MUST have previous hotel front desk supervisory experience or hotel front desk experience
• OnQ or PEP and Hilton experience preferred
• Outstanding guest service skills; Strong hospitality skills
• Ability to read, listen and communicate effectively in English, both verbally and in writing.

• Must be able to work a flexible schedule of AMs and PMs
• Must be able to work Saturdays, Sundays and Holidays
• Neat and professional appearance

Benefits

• Vacation, Sick and Holiday Pay
• 401(k) with company match of 4%
• Medical, Dental, Vision and Life Insurance
• Short and Long Term Disability
• Voluntary Critical Illness, Voluntary Hospital and Voluntary Accident Insurance
• Hilton Team Member Travel Discounts
• Free Uniforms, Safety Shoes and Team Member Parking

Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [e-mail] or call 561.852.4007 to let us know the nature of your request.

Travel Required

No .

Qualifications

Skills

Required

• Customer Service Expert
• Critical Thinking Intermediate

Preferred

• Problem Solving Some Knowledge
• Multi-Tasking Novice
• ONQ Intermediate

Education

Required

• High School or better.

Experience

Required

• 1-2 years: Hotel Front Desk and/or Supervisory Experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.