Front Office Guest Experience Lead

Hilton; Des Moines (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Paid parental leave

Caregiving support services

Employee Assistance Program (EAP)

Paid time off

Job summary

Hilton is seeking a Front Office Supervisor to lead our front desk team and deliver warm, memorable guest experiences at our property. You will supervise daily operations, ensure smooth check-ins/check-outs, and coach staff to uphold Hilton's hospitality standard.

Join a team that values integrity, leadership, and teamwork as we strive to create exceptional stays. This role emphasizes service excellence, staff development, and proactive problem-solving to keep guests engaged and satisfied.

Qualifications

• Demonstrates a passion for hospitality and guest satisfaction.
• Shows integrity and leadership in daily operations.
• Ability to train, coach and motivate a front desk team.
• Strong communication and problem-solving skills.

Responsibilities

• Supervise front office team: ensure smooth check-ins/outs and guest service delivery.
• Lead day-to-day team operations: create schedules, assign tasks, conduct pre-shift meetings.
• Handle guest inquiries and escalate issues when needed while supporting the team.
• Monitor lobby flow and adjust coverage to maintain service efficiency.

Skills

Front office leadership

Guest service

Team supervision

Staff training

Scheduling & planning

Job description

Hilton is seeking a Front Office Supervisor to lead our front desk team and deliver warm, memorable guest experiences at our property. You will supervise daily operations, ensure smooth check-ins/check-outs, and coach staff to uphold Hilton's hospitality standard.

Join a team that values integrity, leadership, and teamwork as we strive to create exceptional stays. This role emphasizes service excellence, staff development, and proactive problem-solving to keep guests engaged and satisfied.