Guest Experience Supervisor

Global Partners LP; Town of Lake George (NY); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Health & Wellness

401k match

Tuition reimbursement

Professional development

Job summary

Global Partners LP seeks a Guest Service Supervisor to supervise staff, coach employees, and ensure a positive guest experience in the store environment. You will oversee cash handling, POS operations, safety, and daily housekeeping to uphold company standards.

You will greet guests, resolve inquiries, and ensure 24/7 execution of guest service programs, while maintaining stock and coordinating with management on service quality and compliance.

Qualifications

• Must be available to work flexible hours that may include day, nights, weekends and or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (i.e., cooler, outside, etc.).
• Must have reliable transportation.
• High School Diploma or equivalent

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Skills

Guest service

Team supervision

Coaching

Cash handling

Education

High School Diploma

Tools

POS system

Job description

Global Partners LP seeks a Guest Service Supervisor to supervise staff, coach employees, and ensure a positive guest experience in the store environment. You will oversee cash handling, POS operations, safety, and daily housekeeping to uphold company standards.

You will greet guests, resolve inquiries, and ensure 24/7 execution of guest service programs, while maintaining stock and coordinating with management on service quality and compliance.