Guest Experience Supervisor

Global Montello Group Corp; Essex Junction (VT); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401k match

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, ensure efficient operations, and deliver a superior guest experience. The role emphasizes coaching, safety compliance, cash handling, and maintaining in-stock conditions across a fast-paced retail environment.

Responsibilities include supervising cash processes, greeting guests, addressing inquiries, and managing vendors while adhering to company policies and program requirements to drive store performance.

Qualifications

• High School Diploma
• High school diploma or equivalent
• Must be at least 18 years of age
• Must be available to work flexible hours including day, nights, weekends and/or holidays
• Ability to freely access all areas of the store including selling floor, stock area, and register area
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs
• Work in intermittent temperatures (cooler, outside, etc.)
• Must have reliable transportation

Responsibilities

• Supervise employees ensuring they perform duties directed by management
• Coach employees by giving constructive feedback
• Greet guests and provide an enjoyable shopping experience
• Adhere to safety, security, quality and store operations policies
• Operate POS and maintain cash levels
• Ensure store housekeeping tasks are completed
• Execute all guest service programs and processes
• Manage cash processes including deposits, lottery, gift cards and checks
• Replenish products to maintain in-stock conditions
• Address guest inquiries and complaints
• Check in external and internal vendors

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, ensure efficient operations, and deliver a superior guest experience. The role emphasizes coaching, safety compliance, cash handling, and maintaining in-stock conditions across a fast-paced retail environment.

Responsibilities include supervising cash processes, greeting guests, addressing inquiries, and managing vendors while adhering to company policies and program requirements to drive store performance.