Guest Experience Supervisor

Global Montello Group Corp; Hampton (NH); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Coins!

Health & Wellness

401k match

Tuition reimbursement

Job summary

Global Partners LP seeks a Guest Service Supervisor to lead store operations and supervise staff, ensuring a welcoming guest experience. The role includes coaching associates, maintaining cash control, and upholding safety and quality standards on the selling floor.

You will ensure housekeeping, replenishment, and guest inquiries are handled efficiently, while coordinating with vendors and management to meet store objectives.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Education

High School Diploma

Job description

Global Partners LP seeks a Guest Service Supervisor to lead store operations and supervise staff, ensuring a welcoming guest experience. The role includes coaching associates, maintaining cash control, and upholding safety and quality standards on the selling floor.

You will ensure housekeeping, replenishment, and guest inquiries are handled efficiently, while coordinating with vendors and management to meet store objectives.