Guest Experience Supervisor

Global Montello Group Corp; Newport News (VA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k match

Tuition Reimbursement

Job summary

Global Partners LP in Newport News, Virginia is seeking a Guest Service Supervisor to supervise staff, coach performance, and ensure guest satisfaction. You will oversee POS operations, cash handling, and daily store duties while maintaining safety and quality standards.

Applicants must be able to work flexible hours including days, nights, weekends or holidays. The role emphasizes teamwork, reliability, and the ability to access all store areas.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Supervise employees to ensure they perform all duties assigned by management.
• Coach employees by giving constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operations policies and procedures.
• Operate the point of sale and maintain proper cash levels.
• Ensure store housekeeping functions are completed.
• Ensure 24/7 execution of guest service programs and processes.
• Handle cash processes including deposits, lottery, gift cards and checks where applicable.
• Replenish products to maintain in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per guidelines.

Job description

Global Partners LP in Newport News, Virginia is seeking a Guest Service Supervisor to supervise staff, coach performance, and ensure guest satisfaction. You will oversee POS operations, cash handling, and daily store duties while maintaining safety and quality standards.

Applicants must be able to work flexible hours including days, nights, weekends or holidays. The role emphasizes teamwork, reliability, and the ability to access all store areas.