Guest Experience Supervisor

Travel + Leisure Co.; Birch Bay (WA); Presencial; USD 29.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off (PTO)

Sick leave

Descripción de la vacante

Travel + Leisure Co. is seeking a Guest Services Supervisor in Birch Bay, WA. You will lead daily guest service operations, ensure smooth check-in/check-out, and analyze reports to anticipate needs and exceed expectations.

You will mentor staff, deliver hands-on training, and uphold service standards while coordinating front- and back-of-house activities in a hospitality-forward environment.

Formación

• Must hold a valid driver's license.
• Ability to work under pressure.
• Proven leadership skills with coaching and training ability.
• Excellent verbal and written communication and hospitality service skills.
• Working knowledge of computer software programs including property management systems.
• Ability to analyze reports.
• Minimum 1 year of supervisory or management experience.
• Minimum 1 year of hotel, timeshare, or hospitality service experience.

Responsabilidades

• Lead the daily operation of guest service shifts.
• Provide proper guest check-in/out and analyze reports with the team.
• Ensure daily checklists are completed with follow-up.
• Maintain accurate room inventory and adjust schedules.
• Coach and develop staff in customer service approaches.
• Maintain positive relationships with guests and associates.

Conocimientos

Valid driver's license

Ability to work under pressure

Leadership coaching and training

Excellent verbal and written comms

Hospitality service skills

Analytical reporting

Supervisory/management experience

Hotel/timeshare/hospitality experience

Herramientas

Property management systems

Computer software proficiency

Descripción del empleo

Travel + Leisure Co. is seeking a Guest Services Supervisor in Birch Bay, WA. You will lead daily guest service operations, ensure smooth check-in/check-out, and analyze reports to anticipate needs and exceed expectations.

You will mentor staff, deliver hands-on training, and uphold service standards while coordinating front- and back-of-house activities in a hospitality-forward environment.