Guest Experience Supervisor

Highgate; Wheat Ridge (CO); On-site; USD 22,000 - 30,000; Full time

Job summary

Highgate Hotels seeks a Front Office Supervisor to oversee guest services at the front desk, ensuring courteous, efficient check-in/out and revenue-focused occupancy management.

Responsibilities include supervising front desk staff, handling inquiries, and maintaining an organized shift workflow. The role requires strong communication, multitasking, and basic computer skills in a hospitality environment.

Qualifications

• Front desk supervision or related experience.
• Strong customer service and communication skills.
• Ability to stand throughout shift.
• Flexible with long hours.
• Basic computer skills.

Responsibilities

• Greet guests at the Front Desk per standards.
• Answer inquiries about services, hours, and directions.
• Balance and prepare shift paperwork.
• Operate Front Desk computer system.
• Maintain a clean and welcoming work area.
• Assist guests with packages and messages.

Skills

Customer service

Communication

Multitasking

Team supervision

Stand for hours

Education

High School diploma

College coursework in related field

Tools

PBX system

POS systems

Hospitality software

Job description

Highgate Hotels seeks a Front Office Supervisor to oversee guest services at the front desk, ensuring courteous, efficient check-in/out and revenue-focused occupancy management.

Responsibilities include supervising front desk staff, handling inquiries, and maintaining an organized shift workflow. The role requires strong communication, multitasking, and basic computer skills in a hospitality environment.