Front Office Supervisor – Guest Experience Lead

Highgate Hotels, LP; Wheat Ridge (CO); On-site; USD 25,000 - 26,000; Full time

Job summary

Highgate Hotels Wheat Ridge seeks a Front Office Supervisor to lead the front desk team, ensure smooth check-ins/outs, and maximize guest satisfaction. You will manage daily operations, assist guests with inquiries, and uphold hospitality standards in a fast-paced environment.

The role requires strong communication, experience in hospitality, and the ability to supervise staff while maintaining high service levels across all shifts.

Qualifications

• College coursework in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer services experience preferred.
• Flexible and long hours sometimes required.
• Light work – exerting up to 20 pounds of force occasionally, and up to 10 pounds frequently.
• Ability to stand during entire shift.
• Maintain a warm and friendly demeanor and supervise Front Office team.
• Effective verbal and written communication with employees and guests.

Responsibilities

• Greet guests at the Front Desk according to Highgate Hotel standards.
• Maintain PBX console operation and ensure hotel standards are met.
• Answer guest inquiries about services, facilities and hours.
• Ensure logging and delivery of packages and messages to guests and meeting rooms.
• Review Front Office log and Trace File daily.
• Answer inquiries from guests about restaurants, transport, etc.
• Follow cash handling and credit policies.
• Be aware of rates, packages and promotions in the Red Book.
• Be familiar with in-house groups and dates.

Skills

Customer service

Computer experience

Flexibility

Stand for long shifts

Multitasking

Education

High School diploma or equivalent

College coursework in related field

Job description

Highgate Hotels Wheat Ridge seeks a Front Office Supervisor to lead the front desk team, ensure smooth check-ins/outs, and maximize guest satisfaction. You will manage daily operations, assist guests with inquiries, and uphold hospitality standards in a fast-paced environment.

The role requires strong communication, experience in hospitality, and the ability to supervise staff while maintaining high service levels across all shifts.