Front Office & Guest Experience Supervisor

Highgate; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Job summary

Highgate Hotels in Philadelphia operates premier hospitality properties and delivers guest-centered services across luxury and lifestyle brands. The Front Office team drives revenue, guest satisfaction, and seamless check-in/check-out experiences with a skilled supervisory team.

The Assistant Front Office Manager role requires leadership, strong communication, and the ability to train staff, manage guest requests, and coordinate with Sales and F&B to maximize guest loyalty.

Qualifications

• 4-year college degree and at least 1 year of related experience required.
• Supervisory experience required. Labor experience and OPERA experiences preferred.
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Long hours sometimes required. Two overnight shifts with this position.
• Ability to stand during entire shift.
• Must be able to multitask and prioritize departmental functions to meet deadlines.

Responsibilities

• Works closely with Sales and Reservations in order to fulfill all special requests for groups, VIP’s, etc.
• Assist daily in the guest reception.
• Responds daily all social media feedback, follow up with guest as well as internally.
• Communicates effectively and genuinely with guests, team members and other departments.
• Assists and often leads guest service training initiatives within the front office department
• Maintains a friendly and caring demeanor at all times in a fast paced environment.
• Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress.
• Demonstrates team work by co-operating and assisting colleagues as needed.
• Provides all Front Desk Assistant job duties like registering guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates; preparing for group check-ins and check-outs, and VIP arrivals

Skills

Windows

Office suite

Supervisory experience

Communication skills

Multitasking

Problem solving

Education

Bachelor's degree

Tools

OPERA

Job description

Highgate Hotels in Philadelphia operates premier hospitality properties and delivers guest-centered services across luxury and lifestyle brands. The Front Office team drives revenue, guest satisfaction, and seamless check-in/check-out experiences with a skilled supervisory team.

The Assistant Front Office Manager role requires leadership, strong communication, and the ability to train staff, manage guest requests, and coordinate with Sales and F&B to maximize guest loyalty.