Guest Experience Supervisor

HEI Hotels & Resorts; Washington; On-site; USD 43,000 - 45,000; Full time

Job summary

HEI Hotels & Resorts is seeking a Front Desk Agent to assist the Front Office Manager in delivering high-quality guest service and smooth check-in/check-out experiences at our Washington, United States location. You will greet guests, handle requests, and ensure efficient service while supporting brand standards and policies.

The role requires one year of customer service in hospitality, weekend availability, and strong communication.

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Must be available to work weekends and holidays.
• Ability to deal with customers with patience, tact and diplomacy to resolve conflicts.
• Basic math skills and calculator proficiency for moderate calculations.
• Ability to input information using a moderately complex computer system.
• Ability to stand and perform at the front desk and recognize emergency signs.

Responsibilities

• Communicate clearly to staff and guests, and supervise guest service agents.
• Greet guests warmly; provide information on hours and local attractions.
• Complete check-in/check-out processes; promote HEI Hotels and Resorts programs.
• Process payments and balance house accounts; handle vouchers and cash.
• Answer phones promptly and relay messages to guests.
• Handle guest issues by researching and resolving problems promptly.
• Maintain accurate room availability and revenue reports.

Skills

Customer service

Hospitality

Weekend availability

Patience & diplomacy

Computer skills

Cash handling

Tools

POS system

Job description

HEI Hotels & Resorts is seeking a Front Desk Agent to assist the Front Office Manager in delivering high-quality guest service and smooth check-in/check-out experiences at our Washington, United States location. You will greet guests, handle requests, and ensure efficient service while supporting brand standards and policies.

The role requires one year of customer service in hospitality, weekend availability, and strong communication.