Guest Experience Specialist — Flexible Front Desk

HEI Hotels & Resorts; Boerne (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical and Dental

Vision insurance

Vacation/Sick/Holiday

401(k) matching

Hotel room discounts

Pet insurance

Job summary

HEI Hotels & Resorts is seeking a friendly Front Desk/Guest Services Associate to welcome guests at check-in, assist with registrations, and provide information on local attractions. You will balance postings, handle payments, and ensure a smooth departure experience.

Must possess hotel experience and strong communication skills; the role requires standing and moving around the front office and delivering exceptional guest service in a fast-paced environment.

Qualifications

• Hotel experience preferred.
• Accurate calculator use for moderately complex calculations.
• Ability to provide excellent customer service to guests.
• Strong verbal communication and active listening.
• Effective written communication with guests and colleagues.
• Ability to adapt communication to different audiences and stay diplomatic.

Responsibilities

• Greet guests warmly and provide a sincere welcome.
• Assist with check-in/register and explain outlet hours and local attractions.
• Process payments, verify cards, and balance the house bank.
• Answer phones promptly and relay messages to guests.
• Close accounts at checkout and handle satisfaction issues.

Skills

Hotel experience

Calculator skills

Customer service

Verbal communication

Written communication

Tact and diplomacy

Tools

Hotel software

Job description

HEI Hotels & Resorts is seeking a friendly Front Desk/Guest Services Associate to welcome guests at check-in, assist with registrations, and provide information on local attractions. You will balance postings, handle payments, and ensure a smooth departure experience.

Must possess hotel experience and strong communication skills; the role requires standing and moving around the front office and delivering exceptional guest service in a fast-paced environment.