Luxury Front Desk Concierge | Guest Experience

HEI Hotels & Resorts; San Francisco (CA); On-site; USD 50,000 - 51,000; Full time

Benefits offered by this job

Medical and Dental

Vision insurance

401(k) with match

Hotel room discounts

Paid time off

Job summary

HEI Hotels & Resorts seeks a Front Desk Associate to warmly welcome guests, check them in/out, and provide information on local attractions. The role emphasizes accuracy in billing, cash handling, and using the hotel computer system to manage reservations and guest requests.

The ideal candidate will have hotel experience, strong communication, and the ability to stay calm during busy periods. Benefits include medical coverage, meal per shift, and employee discounts.

Qualifications

• Hotel experience preferred.
• Calculator skills for moderate math calculations.
• Ability to deal with internal and external customers with diplomacy.
• Ability to stand and move throughout front office.
• Ability to input information using a moderately complex computer system.
• Ability to observe emergency situations.
• Strong written and verbal communication skills.
• Ability to adapt communication style to different audiences.

Responsibilities

• Greet customers with a friendly, sincere welcome and provide information.
• Complete registration using the computer system and manage reservations.
• Code electronic keys and prepare welcome folders with keys and materials.
• Verify and imprint payment methods, balance house accounts.
• Input and relay messages; handle mail, packages and faxes.
• Close accounts at checkout and address guest satisfaction.
• Field complaints and resolve issues with thoughtful solutions.
• Remain calm during busy periods and emergencies.

Skills

Hotel experience

Calculator skills

Customer service

Stand and move

Computer input

Emergency awareness

Interpersonal skills

Verbal and written communication

Adapt communication style

Job description

HEI Hotels & Resorts seeks a Front Desk Associate to warmly welcome guests, check them in/out, and provide information on local attractions. The role emphasizes accuracy in billing, cash handling, and using the hotel computer system to manage reservations and guest requests.

The ideal candidate will have hotel experience, strong communication, and the ability to stay calm during busy periods. Benefits include medical coverage, meal per shift, and employee discounts.