Front Desk Supervisor: Elevate Guest Experience

The Hotel at Avalon; San Ramon, Northern (CA, KY); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical and Dental

Vision insurance

Vacation and Sick leave

401(k) with matching

DailyPay access

Job summary

HEI Hotels and Resorts seeks a Front Office Associate to support the Front Office Manager in delivering outstanding guest service at a California hotel. You will ensure efficient check-in/out, handle guest requests, resolve issues, and uphold brand standards while contributing to financial goals.

The role emphasizes communication, attention to detail, and teamwork in a busy front desk environment; prior hospitality experience preferred, with a focus on guest satisfaction and service excellence.

Qualifications

• High school diploma required; college degree preferred.
• One year experience in customer service in hospitality or similar industry.

Responsibilities

• Assist Front Office Manager in managing Front Office operations.
• Greet guests warmly and handle check-in/check-out efficiently.
• Input guest information and manage room keys, rates, and folios.
• Resolve guest concerns with timely, courteous problem solving.

Skills

Customer service

Communication

Teamwork

Education

High school diploma

Tools

POS system

Job description

HEI Hotels and Resorts seeks a Front Office Associate to support the Front Office Manager in delivering outstanding guest service at a California hotel. You will ensure efficient check-in/out, handle guest requests, resolve issues, and uphold brand standards while contributing to financial goals.

The role emphasizes communication, attention to detail, and teamwork in a busy front desk environment; prior hospitality experience preferred, with a focus on guest satisfaction and service excellence.