Luxury Front Office Supervisor - Guest Experience Leader

HEI Hotels & Resorts; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Hotel room discount

Medical and dental insurance

Vision insurance

Paid time off

Pet insurance

Disability insurance

Career development

Job summary

HEI Hotels & Resorts is seeking a Front Office Assistant to support the Front Office Manager in delivering exceptional guest service and smooth check-in/check-out operations. You will greet guests, assist with requests, and help maintain accurate guest accounts while upholding brand standards.

The role emphasizes teamwork, professional communication, and the ability to handle high-volume periods with a calm and proactive approach.

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Ability to effectively deal with internal and external customers with tact and diplomacy.
• Basic math skills and ability to use a calculator for moderate calculations.
• Ability to input information using a computer system.

Responsibilities

• Assist Front Office Manager in managing Front Office operations for guest satisfaction and policy compliance.
• Greet guests warmly, provide information on hours and local attractions, and handle check-in/check-out efficiently.
• Verify and process payments, balance cash and post charges to guest accounts using the system.
• Maintain calm and professional demeanor during busy periods and resolve guest issues.

Skills

Customer service

Communication

Front desk

Conflict resolution

Math skills

Computer skills

Stand/walk

Teamwork

Emergency awareness

Job description

HEI Hotels & Resorts is seeking a Front Office Assistant to support the Front Office Manager in delivering exceptional guest service and smooth check-in/check-out operations. You will greet guests, assist with requests, and help maintain accurate guest accounts while upholding brand standards.

The role emphasizes teamwork, professional communication, and the ability to handle high-volume periods with a calm and proactive approach.