Guest Experience Supervisor — Front Desk

Marriott San Ramon; San Ramon (CA); On-site; USD 32,000 - 35,000; Full time

Job summary

HEI Hotels and Resorts in San Ramon is seeking a Front Office Associate to assist the Front Office Manager in delivering exceptional guest service. You will greet guests, manage check-ins/check-outs, handle payments, and support inquiries while upholding brand standards.

A high school diploma and at least one year of hospitality or customer service experience are required; training is provided. The role is based on-site in San Ramon, CA with a focus on guest satisfaction and efficient operations.

Qualifications

• High school diploma required; college degree preferred.
• At least 1 year of customer service experience in hospitality or similar.
• Ability to interact with guests calmly, professionally and diplomatically.
• Basic math skills and comfort with calculator for checkout tallies.

Responsibilities

• Greet guests with a warm, sincere welcome and assist with check-in/check-out.
• Input guest information, manage room assignments and process payments.
• Verify credit card authorization and balance house accounts.
• Answer phone calls, relay messages and provide accurate information on hours and local attractions.
• Resolve guest concerns by researching options and communicating solutions clearly.

Skills

Customer service

Hospitality

Communication

Problem solving

Cash handling

Front desk

Computer skills

Education

High school diploma

College degree preferred

Job description

HEI Hotels and Resorts in San Ramon is seeking a Front Office Associate to assist the Front Office Manager in delivering exceptional guest service. You will greet guests, manage check-ins/check-outs, handle payments, and support inquiries while upholding brand standards.

A high school diploma and at least one year of hospitality or customer service experience are required; training is provided. The role is based on-site in San Ramon, CA with a focus on guest satisfaction and efficient operations.