Guest Experience Supervisor

Global Partners LP; Walpole (MA); On-site; USD 26,000 - 31,000; Full time

Job summary

Global Partners LP is seeking a Guest Service Supervisor in Massachusetts to oversee staff and ensure store objectives are met through organized processes. You will coach employees, greet guests, supervise cash handling, and uphold safety and quality standards while maintaining stock and guest satisfaction around the clock.

Join a Fortune 500 company that values community service, ongoing training, and a supportive team environment.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age to be considered for position.
• Must be available to work flexible hours that may include day, nights, weekends and or holidays.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (i.e., cooler, outside, etc.,).
• Must have reliable transportation.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Skills

Coaching

Guest service

Leadership

Cash handling

Education

High School Diploma or equivalent

Job description

Global Partners LP is seeking a Guest Service Supervisor in Massachusetts to oversee staff and ensure store objectives are met through organized processes. You will coach employees, greet guests, supervise cash handling, and uphold safety and quality standards while maintaining stock and guest satisfaction around the clock.

Join a Fortune 500 company that values community service, ongoing training, and a supportive team environment.