Guest Experience Supervisor

Global Montello Group Corp; Uxbridge (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health & Wellness - Medical, Dental, V

Vision & Life Insurance

401k with match

Tuition reimbursement

Job summary

Global Partners LP in Massachusetts is seeking a Guest Service Supervisor to oversee staff, ensure a high-quality guest experience, and uphold store operations in a fast-paced retail environment in Uxbridge.

You will coach team members, manage POS transactions and cash controls, and supervise safety, cleanliness, and vendor check-ins while delivering friendly service and building lasting relationships with guests.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent.
• Able to lift up to 25 lbs and work flexible hours.
• Excellent communication and guest service skills.
• Willingness to supervise and coach staff.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Skills

Supervisory skills

Customer service

Cash handling

POS system usage

Education

High School Diploma or equivalent

Tools

POS software

Job description

Global Partners LP in Massachusetts is seeking a Guest Service Supervisor to oversee staff, ensure a high-quality guest experience, and uphold store operations in a fast-paced retail environment in Uxbridge.

You will coach team members, manage POS transactions and cash controls, and supervise safety, cleanliness, and vendor check-ins while delivering friendly service and building lasting relationships with guests.