Guest Experience Supervisor

Global Partners LP; Trumbull (CT); Presencial; USD 28 000 - 32 000; Tempo integral

Resumo da oferta

Global Partners LP is seeking a Guest Service Supervisor to oversee store staff, ensure smooth operations, and deliver a welcoming guest experience on the sales floor and at the register.

You will supervise employees, coach performance, handle cash, maintain stock, and address guest inquiries while following safety and quality policies in a fast-paced retail environment. Flexibility with hours and reliable transportation are required.

Qualificações

• Must be available to work flexible hours including days, nights, weekends or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age.
• Ability to access all store areas including selling floor, stock area, and register.
• Ability to lift up to 25 lbs during a shift.
• Willingness to work in intermittent temperatures.
• Reliable transportation.
• High School Diploma or equivalent.

Responsabilidades

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Conhecimentos

Staff supervision

Customer service

Coaching

Cash handling

POS operations

Formação académica

High school diploma or equivalent

Ferramentas

POS system

Descrição da oferta de emprego

Global Partners LP is seeking a Guest Service Supervisor to oversee store staff, ensure smooth operations, and deliver a welcoming guest experience on the sales floor and at the register.

You will supervise employees, coach performance, handle cash, maintain stock, and address guest inquiries while following safety and quality policies in a fast-paced retail environment. Flexibility with hours and reliable transportation are required.